We ship products across the United States using ground shipping.
Our default carrier for small packages is UPS, and ARI exclusively uses its own UPS account.
Transit time for ground shipping is typically 1 to 5 working days within the contiguous 48 states.
Express shipping is available; customers must contact customer service for pricing.
Shipping times for motor freight vary by carrier, workload, and location.
Order Processing
We attempt to ship orders placed by 10 am on the same business day whenever possible. Orders placed after 10 am are typically shipped the next business day.
Shipments are subject to inventory constraints, and customers will be notified of delays.
Turnaround times for equipment and parts orders are provided on a case-by-case basis.
Costs and Fees
Freight costs vary based on the item's weight, dimensions, and shipping method.
Carriers may impose extra charges for remote locations, oversized boxes, or shipments exceeding 50 pounds.
For detailed information on freight charges, contact your customer service representative.
Customer Responsibilities & Liability
Customers are responsible for the full replacement and shipping costs if they provide incorrect delivery information.
You must inspect all shipments for physical damage before finalizing the delivery receipt.
To file a damage claim, you must note any damage or refusal on the driver's paperwork.
ARI will not be responsible for damaged items if the damage is not noted upon acceptance.
After delivery, unbox and check all items and promptly contact customer service if the item is incorrect, damaged, or malfunctioning.
ARI is not responsible for shipping delays or lost shipments caused by the carrier.
Returns
We will accept returns in the event of our error in fulfillment. In these cases we will send a RMA tag from customer service and process the correct item.
In the event of customer's error any returns will incur a 25% restocking fee and freight at the customer's expense.
Open packaging of consumable items will not be accepted in most cases so please check your order and delivery carefully upon receipt.
