Shipping & Returns Policy
Shipping Policy
Order Processing Orders are processed within 1–2 business days. Orders placed after 12:00 PM CT ship the next business day. We are closed on Saturday, Sunday and major holidays.
Shipping Rates & Delivery Shipping is calculated at checkout based on weight and destination. Standard ground delivery typically arrives in 3–7 business days depending on location. Expedited shipping options are available at checkout where offered. If unsure about shipping options please contact our customer service team at 800.505.9503 prior to placing your order.
Backorders If an item is backordered, we'll notify you by email with an estimated ship date. You will not be charged until the order ships.
Damaged in Transit Inspect your shipment on arrival. Damage must be reported within 5 business days of delivery, with photos of the item and packaging, to qualify for a replacement or refund. Claims reported after this window may not be eligible.
Shipping Errors: If we ship the wrong item, contact us within 5 business days of delivery and we'll cover return shipping with a prepaid return label.
Returns Policy
Supplies and parts. All sales of supplies and parts are final. Please make sure you are ordering the correct item before placing your order. If you need help, contact our team at service@arigraphics.com or (800) 505-9503.
Our mistakes. If we ship the wrong item or an order arrives damaged or defective, contact us within 5 business days of delivery. Please include photos if the item is damaged. We'll send a return authorization and a prepaid return label, and then ship a replacement or issue a refund to your original payment method.
Exceptions. Any other return is reviewed case by case and must be approved by ARI's General Manager before the item is sent back. Items sent back without approval won't be accepted.
Equipment. Equipment is not sold through our website. Each machine is quoted, and its terms, including any return or cancellation terms, are set in its sales agreement.